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our promise: returns and exchanges
We promise to be your trusted accomplice and are targeted on making certain you might be glad together with your buy. If you’re dissatisfied for any motive, our return coverage means that you can return most merchandise inside 30 days* of the date you obtained your package deal for an trade or a refund of the acquisition worth, much less delivery costs. and dealing with and return label charges.
If an merchandise is returned as faulty or as a result of ptl store made a mistake, ptl store will refund the delivery paid and won’t deduct the return label. For extra data, name customer support at 877-528-2525.
*for cell telephones and electronics, please observe that we’ve got a 14-day return coverage on these objects.
how do I return an merchandise?
Within the occasion you obtain an incorrect or non-ordered merchandise, please contact customer support at 877-528-2525 earlier than returning the merchandise.
return addresses:
ptl shopreturns department100 grace chapel rdblue eye, mo 65611
- step 1: contact ptl store customer support at 877-528-2525(*4*)
- Step 2: Repack all contents within the authentic packaging. some objects include a number of elements or items. all the time return the whole merchandise or the set for a substitute or refund.(*4*)
- step 3: select a return technique:(*4*)
- possibility a: contact ptl store customer support for a return label(*4*)
- possibility b: select a provider of your alternative(*4*)
returns utilizing the return label: contact ptl store customer support to acquire the return label. return the package deal to one of many carriers listed on the return label. return label costs are listed proper on the label. Your return payment is deducted out of your refund or, within the occasion of an trade, charged to the bank card used for the unique order. no have to buy insurance coverage as a result of it’s included with the tag costs. For returns on account of ptl retailer error or merchandise defect, there is no such thing as a cost for the usage of the return label.
return through a provider of your alternative: go to our web site ptlshop.com to print your return kind. choose floor service and insure the merchandise for the total worth of the returned merchandise. ship your package deal to the ptl retailer return tackle offered on the return label.
Please observe: For returns, credit shall be utilized to a bank card at time of processing, however could not seem in your assertion for a billing cycle or two.
how a lot does it value to make use of the return label?
Return label charges are deducted out of your refund and are based mostly on the unique weight of your merchandise in its authentic packaging. Return label prices are topic to vary at any time, with out discover. restrictions and limitations could apply.
- 0 – 5 kilos: $6.95(*4*)
- 5.01 kilos to 10 kilos: $8.95(*4*)
- 10.01 lbs to 150 lbs: $10.95(*4*)
particular concerns
- linked units: be certain that all knowledge has been eliminated and the machine is now not linked to any cloud account or every other machine, so we will settle for the return of this product.(*4*)
- Remaining Sale & Non-Returnable Objects: All Remaining Sale merchandise is non-returnable. different non-returnable purchases embrace customized orders, pay as you go playing cards, present packaging, memberships, and returned objects which are broken from buyer use, or are returned in an unsanitary situation, or are lacking necessary content material.(*4*)
- Unlocked software program, motion pictures, music or digital video games can solely be exchanged for an similar merchandise.(*4*)
- Clothes: We settle for returns of clothes that has not been worn, worn, washed, and nonetheless has the unique tags.(*4*)
- Bundle Low cost or Promotional Objects: In the event you return an merchandise bought as a part of a bundle or promotional low cost and don’t return the whole merchandise, we are going to nonetheless settle for the return and refund you for what you come back, minus the worth of the low cost or promotional product.(*4*)
morningside church, inc. and ptl store should not liable for returns misplaced throughout delivery or any failure to ship objects on account of incorrect delivery tackle offered. please contact customer support at 877-528-2525 to make modifications to the delivery tackle offered.